Incident Management Associate

Job Number:
Posting Date:
Location:
Type:
PARMENION00188
28/10/2021
Bristol
Permanent

Job Number: PARMENION00188

Posting Date: 28/10/2021

Location: Bristol

Type: Permanent

Incident Management Associate

Parmenion is a rapidly growing, award winning technology and investments solutions business. We launched in 2007 with just a handful of staff. In the 14 years since, we have seen the company grow exponentially. We currently house our 200+ staff in a magnificent open plan office near the waterfront in the vibrant city of Bristol.

Our strength comes from seamlessly integrating three core disciplines, discretionary investment management, platform services and intuitive technology.

The Role

The Incident Management associate will be reporting directly to the Incidents and Complaints Team Leader and will be responsible for ensuring that all incidents raised across the business, are logged, assessed, approved and corrected within internal SLAs. Where there is potential for an incident to have caused a client financial detriment, the associate will need to ensure performance calculations are completed and if necessary, the clients put back into the correct position.

Key responsibilities:

  • Reviewing all incidents raised across the business are effectively recorded on the Incident and Breach Log
  • Assessing and approving all incidents; working out the corrections required to resolve the issue and identifying the correct root cause. Then eventually approving the assessments of other team members
  • Carrying out any required corrections to the back-office systems to ensure the issue has been adequately resolved. Then determining if the client has suffered any detriment by conducting the necessary loss calculations suited to the issue, adding any required correctional payments to put the client back into the correct position
  • Completion of weekly MI to show new incidents raised, incidents closed and incidents outstanding by department and team. MI to be distributed weekly to the Executive Committee and the wider business
  • Working in a collaborative way with all areas of the business to ensure all incidents have been raised and closed in a timely manner

 

Skills and Experience

  • Strong numerical skills are essential
  • Familiarity with Microsoft Office, especially strong Excel knowledge
  • Ability to work well under pressure
  • Good written and verbal communication skills
  • Strength to challenge current processes and senior members of the team
  • Ability to provide critical analysis
  • Familiarity with Microsoft Office, especially strong Excel knowledge

 

We can offer you

At Parmenion, you can expect a competitive salary aligned to your skills and experience which we will review each year, as well as a generous benefits package, including:

  • Non-contributory Personal Pension scheme
  • Substantial holiday entitlement
  • Life Assurance & Income protection insurance
  • Private health insurance

 

In addition you will enjoy working in our modern open plan offices in central Bristol, be invited to a variety of social activities ranging from payday drinks to film nights and benefit from our commitment to employee wellbeing as well as our focus on providing career development opportunities.

We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone.

 

 

 

 

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